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MAKER&SON

Luxury Redefined: How our paid social strategy sold out the Aussie sofa tour

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The Challenge

Maker&Son, a luxury sofa company renowned for their handcrafted, bespoke furniture, sought to bridge the gap between their digital presence and real-world customer engagement. They planned a van tour down the East cost of Australia to showcase their products firsthand, offering potential customers an opportunity to experience the comfort and quality of their sofas in person. However, the challenge was twofold:

Driving Qualified Footfall: Maker&Son needed to attract the right audience—luxury customers who value high quality sofas and craftsmanship—to visit the van tour locations across various cities. This required a precise targeting strategy to ensure that the digital campaign reached those most likely to convert into actual foot traffic.

Maximising Engagement Across Paid Social Channels: With a focus on Facebook and Instagram, the goal was to create compelling, high-impact ads that not only captured attention but also drove users to book appointments and visit the van tour. The campaign needed to strike a balance between maintaining the brand’s luxury image and encouraging proactive action from potential customers.

The Strategy

 

To achieve success for Maker&Son‘s van tour, we crafted a strategy that focused on attracting the right audience and driving meaningful engagement through Facebook and Instagram. By honing in on precise audience targeting and developing captivating ad creatives, we ensured that our campaigns resonated with high-end consumers and motivated them to engage with the brand.

We began by refining our audience targeting to reach individuals who are likely to appreciate the value and craftsmanship of Maker&Son’s luxury sofas. Through detailed analysis of demographic data, interests, and online behaviors, we identified and prioritized segments that matched the profile of high-end customers.

  • Targeting Precision: We used advanced audience segmentation tools to create detailed buyer personas, focusing on affluent individuals with an interest in luxury home furnishings and bespoke design. This allowed us to exclude audiences that were unlikely to convert, ensuring that our ads were only seen by those with a genuine interest in the brand.

  • Location-Based Customization: Given the geographical nature of the van tour, we tailored our ads to resonate with audiences in specific cities along the East Coast of Australia. And broke down each campaign by each tour leg, By integrating location-based messaging and calls to action at the right times, we enhanced the relevance, driving higher engagement and foot traffic.

  • Exclusion of Non-Converting Traffic: We continuously monitored the performance of our Maker&Son ads, identifying and excluding low-intent audiences who engaged with the content but did not take the desired actions, such as booking appointments or visiting the van tour. This helped us optimise our budget by focusing only on high-quality leads.

To capture attention and drive engagement on Facebook and Instagram, we crafted a series of high-impact ads that balanced the luxurious essence of the Maker&Son brand with clear, actionable messaging.

  • Creative Ad Development: We designed visually stunning ads that highlighted the craftsmanship and comfort of Maker&Son’s sofas, using high-quality imagery and video content to create an immersive experience for users. The ads were developed to showcase the luxury of the products, inviting users to imagine the comfort firsthand.

  • Compelling Call-to-Action: Understanding the importance of proactive engagement, we incorporated strong calls-to-action within our ads, encouraging users to get in touch so we could book ensure the van stopped by. We tested various CTA styles and placements to determine the most effective approach in driving conversions.

  • A/B Testing and Continuous Optimization: Throughout the campaign, we conducted A/B testing on different ad formats, headlines, and CTAs to identify what resonated most with our target audience. This data-driven approach allowed us to continually refine our ads, maximizing engagement and ensuring the best possible ROI

The Results

We filled all the spots and ‘sold out’ the tour!

Our strategy delivered outstanding results. We successfully attracted high-quality foot traffic to the van tour and achieved strong engagement and conversions across social media, surpassing Maker&Son’s goals and highlighting the power of a well-executed digital campaign with a Can-Do attitude.

The next tour is now being planed…

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Chris has been such a great asset and really felt like an extension of the team. Always positive and supportive of testing new ideas and applying his expertise to help us achieve the best result possible.

Sophie Hamblyn

Head Of PR & Marketing

The Receipts

67,000 accounts reached

CPM reduced by 56%

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Company number: 14575193

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